You can shop at Eastwind Textiles with confidence:
A majority of our products are certified 100% organic bamboo. Those that aren't 100% organic bamboo are clearly identified. Our suppliers maintain OCIA International Organic Certification and ECOCERT Certificate of Organic Operation which confirms that the bamboo plants used for production are wild crops that are organically grown. We only use suppliers that have achieved the Oeko-Tex Standard 100 Certificate which means that the use of chemicals in the production of our products is below internationally accepted standards. We have also had our bed sheets and towels tested by the CSIRO and maintain certification that they are made of 100% bamboo.
Payment processing. We partner with Authorize.net a leading payment gateway since 1996, to accept credit cards safely and securely for our customers. The company adheres to strict industry standards for payment processing, including (1): 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, (2) Industry leading hardware and software methods and security protocols to protect customer information, and (3) Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Security. Eastwind Textiles uses Level 1 PCI Compliant web hosting and shopping cart software. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Rest easy knowing that your data and private information is secure!
Fast delivery. We know you want your products fast! All orders are picked and packed within 24 hours of confirmation (or next business day). We offer both standard shipping (3-5 business days) and express shipping (1-2 business days) services.
Industry affiliations. Eastwind Textiles is a Member of the Bamboo Society of Australia and Australian Certified Organic.
Price Guarantee. We offer great quality products at very competitive prices. So, if you find a competitor selling the same or an equivalent product we'll not only match the price but we'll beat it by 5%. That's our promise to you!
Satisfaction guarantee. We want you to love our organic bamboo products as much as we do. We spend a vast amount of time testing and trialling in order to ensure we stock only the best bamboo products. This is why we can guarantee our products. If you're not happy with the performance* of your bamboo products you can return them to us for replacement or exchange. We love happy customers and want you to have complete peace of mind when shopping at Eastwind Textiles. For more information concerning our returns policy please click here.
*Provided the care instructions have been followed. Each case is different so please give us a call on 1300 653 285 to discuss how we can make your experience with us a happy one.