FAQ's

Why should I choose 100% bamboo products?

We absolutely love 100% bamboo! The benefits of bamboo can be seen by clicking here.

How do you know that your products are 100% bamboo?

All of our products have been tested by the CSIRO to confirm that they are in fact made from 100% bamboo.

Are your products certified organic?

Yes, please click here to read about the certifications that all our manufacturers have that confirm that the bamboo used is grown organically and without the use of pesticides or fertilizers.

Are any chemicals used in the productions of your products?

Yes, our products are manufactured and chemicals are used in the manufacturing process. However, we only use suppliers that have achieved the Oeko-Tex Standard 100 Certificate which means that the use of chemicals in the production of our products is below internationally accepted standards.

Do your towels develop loose threads/snags. What can be done if they do?

Yes, this is natural for bamboo towels. Any snags or loose threads can simply be snipped off with scissors. As the towels are woven, not knitted, they won’t unravel.

What is the difference between twill and sateen sheets?

The difference relates to the structure of the weave that is used. With twill sheets the weave is tight, short and fine. This makes them much stronger than sateen sheets. With sateen, the weave is longer which makes them softer to touch.

Do your sheets get pilling?

Provided our care instructions are followed pilling should not be experienced with our twill sheet sets. In some instances pilling may occur for the first few washes of our sateen sheets.

Do your products shrink? If so, by how much?

A small amount of shrinkage is expected during the first wash, particularly for our sheet sets. We allow for this shrinkage in the manufacturing process.

How do I look after bamboo products? Washing instructions?

Please refer to our care instructions. In addition we recommend that our blankets be gently machine washed and then line dried to ensure that they maintain their wonderful silky soft feel. Many of our customers prefer to dry clean and for this we recommend using a GreenEarth Cleaning dry cleaner to ensure no toxic chemicals are used.

What if I purchase something from you and then change my mind?

We understand that sometimes an item you've bought online is not quite suitable for whatever reason. Please refer to our returns policy for more information concerning "change of mind" returns.

Do you guarantee the workmanship and quality of your products?

Yes, refer to our returns policy for more information.

Do you charge for shipping?

For all orders over $150 we offer free shipping. For orders less than $150 shipping is charged dependent upon the weight of the products being shipped. Click here for full details.

Are the personal details that I provide securely and safely stored?

Yes, we use Authorize.net for credit card processing and our website and shopping cart are hosted with Shopify and are Level 1 PCI compliant. For more information please click here.

I've heard that bamboo textiles are good for people with sensitive skin. Is this true?

Yes, bamboo textiles are super soft, anti-bacterial and hypo-allergenic. Trials that we have conducted on sufferers of eczema have shown a significant improvement when bamboo sheets and towels were substituted for traditional cotton-based products.

Do you offer your products on a wholesale basis to other related resellers?

Yes. If you are a reseller interested is stocking our products please click here to register for wholesale access.